Man With Van Fortisgreen Service Terms and Conditions
These Terms and Conditions apply to all bookings made for Man With Van Fortisgreen services, including domestic moves, student relocations, furniture transport, small office removals, single-item collection, and other agreed transport tasks. By making a booking, the customer confirms that they have read, understood, and accepted these terms in full. These conditions form the basis of the contract between the customer and the service provider and apply whether the booking is made by telephone, email, online form, or any other accepted method.
The purpose of this document is to set out the main rules for the man and van Fortisgreen service in a clear and fair way. It explains how bookings are arranged, how payments work, when cancellations may apply, what liability is accepted or excluded, and how waste must be handled in line with UK regulations. Customers should read all sections carefully before confirming a job, as certain services may have additional charges or limitations depending on access, timing, volume, and the type of goods being moved.
Any reference to the service means the transport, loading, unloading, and related labour agreed at the time of booking. Unless a separate written agreement states otherwise, these terms override any informal statements or assumptions. If any part of these terms is found unenforceable, the remaining provisions shall continue to apply. The headings are included for convenience only and do not affect interpretation.
1. Booking Process
A booking is not confirmed until it has been accepted by the service provider and the required booking details have been supplied. The customer must provide accurate information including collection and delivery addresses, preferred dates and times, access conditions, item descriptions, and any special handling requirements. The provider relies on this information to allocate the correct vehicle, equipment, and number of staff for the job. If incorrect or incomplete details are supplied, the quotation may be revised and the booking may be delayed or refused.
The customer must ensure that all items to be moved are listed at the time of booking. This includes bulky, fragile, awkward, valuable, or unusually heavy items. The Fortisgreen man with a van service is based on the information given before arrival, and the provider is not obliged to carry additional items not disclosed in advance. Where the actual job differs materially from the original description, the driver or crew may adjust the price, refuse part of the load, or reschedule the service if safe completion is not possible within the agreed terms.
Booking requests may be subject to availability, travel conditions, working hours, and legal driving or loading restrictions. The provider may decline any job that appears unsafe, unlawful, misleading, or outside the scope of the service. Customers are responsible for ensuring that someone authorised is present at collection and delivery points unless agreed otherwise in writing. The provider may require proof of identity or proof of address where appropriate, especially for delivery of sensitive, high-value, or regulated goods.
2. Service Scope and Customer Responsibilities
Unless otherwise agreed, the service includes transport and reasonable loading or unloading assistance by the assigned crew. It does not automatically include packing, dismantling, reassembly, specialist installation, or carry-to-room service beyond what is safe and practical for the agreed booking. Customers should prepare items for transport in advance and ensure that fragile goods are suitably packaged. The provider is not responsible for packing errors, weak boxes, unsuitable wrapping, or pre-existing damage.
The customer must make sure that access routes are clear and legally available for use. This includes parking arrangements, lift access, stair access, height restrictions, time-limited bays, and any permits needed for loading or unloading. If access is difficult or unavailable, the provider may charge waiting time, additional labour, or abortive call-out fees where appropriate. The van service in Fortisgreen is priced on the basis of the job as booked, and significant changes on the day may affect the final cost.
The customer must not ask the crew to carry items that are prohibited, dangerous, illegal, contaminated, or improperly packaged. This includes, without limitation, hazardous chemicals, pressurised containers, live animals, untreated biological waste, or any item that breaches road transport safety rules. If such items are discovered, the crew may refuse to handle them without liability. If the customer has not declared an item properly, the customer will remain responsible for any consequences, including clean-up, disposal, or damage caused by the undisclosed item.
3. Pricing and Payments
Prices may be calculated by hourly rate, fixed quotation, mileage, volume, or a combination of these methods. Any estimate provided before the job begins is based on the details supplied by the customer and is not a final price unless expressly stated as fixed. Additional charges may apply for waiting time, congestion, tolls, parking, stairs, long carries, weekend work, short-notice bookings, fuel adjustments, disposal fees, or any other agreed extra service. The final invoice will reflect the actual work completed and any approved variations.
Payment terms will be confirmed at the time of booking or before work begins. The provider may require a deposit, advance payment, or full payment on completion. Accepted payment methods may include bank transfer, card payment, or other methods agreed in advance. Cash may be accepted only where stated at the time of booking. If payment is due on completion, the customer must settle the invoice immediately unless another term has been agreed in writing. Late payment may result in recovery action, administration charges, and recovery of reasonable costs incurred in pursuing the debt.
If the customer disputes any item on the invoice, they must do so promptly and provide full details of the issue. Undisputed amounts remain payable in accordance with the agreed terms. The provider may suspend or refuse future services where there has been persistent non-payment, chargeback abuse, or attempts to avoid payment after the work has been completed. Any promotional discount, if offered, may be withdrawn if the booking is altered materially or if the customer breaches these terms.
4. Cancellations, Delays and Changes
The customer may cancel a booking by giving reasonable notice. Cancellation charges may apply depending on how much notice is provided and whether the vehicle, crew, or other resources have already been reserved or dispatched. For example, a cancellation made shortly before the agreed time may attract a fee to cover lost time, fuel, and unrecoverable costs. If a deposit has been paid, it may be retained in whole or in part to reflect costs already incurred. The exact amount will depend on the notice period and the stage reached in the booking process.
If the customer requests a change to the date, time, addresses, or load description, the provider will try to accommodate it but cannot guarantee availability. Substantial changes may be treated as a new booking. If the provider is delayed by traffic, weather, mechanical issues, road closures, or circumstances outside reasonable control, the customer will be informed as soon as practical and a revised arrival time will be offered. Such delays do not automatically give the customer the right to cancel unless the delay is unreasonable and not caused by exceptional events.
The provider may cancel or suspend a booking where safety, legality, access, unpaid balances, or incorrect booking information make it impracticable to complete the work. In such cases, the provider will normally use reasonable efforts to reschedule, but no liability will arise for consequential losses caused by the cancellation. Where the customer’s conduct, property condition, or instructions create an unsafe environment, the crew may leave the site immediately. Any payment already made may be applied against work already performed, administration, or losses caused by the interruption.
5. Liability, Damage and Insurance
The provider will use reasonable care and skill in performing the service. However, liability is limited to loss or damage directly caused by proven negligence of the provider or its staff. The provider is not liable for indirect, special, or consequential losses, including loss of profit, loss of business, emotional distress, loss of use, or delay-related losses. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or other non-excludable obligations under UK law.
The customer must ensure that items are suitable for transport and that any valuable or fragile goods are declared before the job begins. The provider is not responsible for pre-existing marks, wear, hidden defects, or breakage due to insufficient packing. The Man With Van Fortisgreen crew may refuse to move items that are improperly prepared or likely to cause injury or damage. Where the customer loads or unloads items themselves, the provider is not liable for damage caused by the customer’s handling unless directly caused by the provider’s negligence.
The customer should consider arranging their own insurance for high-value belongings, as standard service liability may be limited. Any claim for damage must be reported promptly, with photographs and reasonable supporting evidence where possible. The provider may inspect the item, packaging, location, and circumstances before accepting or rejecting a claim. Failure to notify the provider promptly may affect the ability to investigate the matter and may reduce or remove any right to compensation. No claim will be entertained for items not disclosed accurately at booking or for losses arising from prohibited goods.
6. Waste Regulations and Disposal Rules
If the service includes removal of unwanted items, the customer must clearly state this in advance. Waste collection is only provided where lawful and where the provider has agreed to transport the material. All waste must be correctly described and segregated as required by applicable UK regulations. The customer must not present mixed waste, hazardous waste, electrical items, fridges, paint, oil, batteries, asbestos, clinical waste, or any other regulated material unless the provider has expressly agreed and is legally permitted to handle it.
Under UK waste law, the customer remains responsible for ensuring that waste is transferred to an authorised person and that any required documentation is completed correctly. The provider may request information to confirm that the material is non-hazardous and lawful to transport. If the customer misdescribes waste or attempts to dispose of prohibited items, the provider may refuse collection, charge additional fees, or report the matter where required by law. The customer may also be liable for any fines, clean-up costs, or enforcement action resulting from incorrect disclosure.
Where a booking includes disposal or removal of items for recycling or disposal, the provider may choose the most appropriate lawful destination unless the customer has specifically requested otherwise and the request is practical, legal, and agreed in advance. Waste must not be left on pavements, in communal areas, or in locations that would create a nuisance or offence. The customer agrees to indemnify the provider against claims, penalties, and expenses arising from the customer’s breach of waste regulations or from the handling of undeclared regulated materials.
7. Complaints, Conduct and General Provisions
Customers are expected to treat the crew with courtesy and to provide a safe working environment. The provider may suspend or terminate the job if staff are subjected to abuse, harassment, threats, violence, discrimination, or unsafe conditions. Any complaint should be made as soon as reasonably possible so that the issue can be investigated while the facts remain clear. The provider will review complaints fairly and may request photographs, documents, or other relevant evidence. A complaint does not remove the customer’s obligation to pay for completed work.
These terms may be updated from time to time to reflect operational changes or legal requirements. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. No waiver of any breach shall operate as a waiver of any later breach. If any term is unenforceable, the remainder of the terms will continue in full force. The provider’s failure to enforce a right on one occasion does not prevent it from enforcing that right later.
These terms are intended to be interpreted in a commercially reasonable way and in accordance with applicable consumer and contract law. If a customer is acting as a consumer, they have the rights given by law that cannot be removed by contract. If the customer is acting for business purposes, different obligations may apply and any business-to-business agreement may include additional limitations or conditions. The Fortisgreen man and van service is therefore governed both by these written terms and by mandatory legal protections that apply automatically.
8. Governing Law
These Terms and Conditions and any non-contractual disputes or claims arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have jurisdiction to settle any dispute that cannot be resolved amicably. This governing law clause applies regardless of where the customer is based, provided the service is booked and performed under these terms.
By confirming a booking, the customer acknowledges that they have had the opportunity to review these terms and to ask questions before work begins. If the customer does not agree with any part of these conditions, they should not proceed with the booking. Continued use of the Man With Van Fortisgreen service after any update to these terms will be treated as acceptance of the revised version for future bookings.