Man with Van Fortis Green Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Fortis Green provides transport, removal and related services to private and business customers within the United Kingdom. By placing a booking or allowing work to commence, you agree that you have read, understood and accepted these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
Customer means the person, firm or organisation making the booking or on whose behalf the booking is made.
Company means the provider of the man with van and removal services trading under the name Man with Van Fortis Green.
Services means any transport, removal, loading, unloading, packing, storage, delivery or related services supplied by the Company.
Goods means the items, belongings and property that are the subject of the Services.
Work Order means the confirmed booking details supplied by the Company, including date, time, vehicle type, number of staff and any agreed charges.
2. Scope of Services
The Company provides man with van, local removal, small move, collection and delivery and related services across its standard service area. Services are supplied for domestic and commercial customers, subject to availability and suitability of vehicle and staff.
The Company does not undertake specialist removals such as fine art, antiques of high value, hazardous materials, live animals or perishable goods, unless expressly agreed in writing before the booking is confirmed.
Any description of services, vehicle capacity or timings given in advertising or promotional material is for general guidance only and does not form part of a contract unless specifically confirmed in the Work Order.
3. Booking Process
Bookings may be requested by the Customer through the Company’s accepted communication channels. All bookings are subject to confirmation by the Company. A booking is not considered accepted until the Customer has received a Work Order or written confirmation.
The Customer is responsible for providing accurate and complete information when requesting a booking, including addresses, access details, parking conditions, number of floors, presence of lifts, size and description of Goods, any bulky or heavy items, and any special handling requirements.
The Company reserves the right to amend the quoted price or cancel the booking if the information provided by the Customer is incorrect, incomplete or misleading, or if on arrival the work required differs materially from that described at the time of booking.
The Customer must notify the Company promptly of any changes to the booking details, including changes in dates, start times, addresses or the nature or quantity of Goods. Any change may result in revised charges or may be treated as a cancellation.
4. Quotations and Charges
Quotations are based on the information supplied by the Customer and may be provided as fixed-price quotes or as time-based estimates. All quotations are exclusive of congestion charges, tolls, parking charges, fines, ferry costs, storage fees or third-party services unless explicitly stated.
The Company may charge waiting time, additional labour time, extra staff charges or additional mileage where the duration or distance of the Services exceeds that reasonably anticipated from the information originally supplied by the Customer.
Unless otherwise agreed in writing, any quotation is valid for 30 days from the date of issue and is subject to the Company’s availability on the requested date.
5. Payments
Payment terms will be stated at the time of booking. The Company may require a deposit or full payment in advance to secure a booking. The balance, if any, is normally payable immediately on completion of the Services, unless otherwise agreed in writing.
The Company accepts payment by methods notified to the Customer at the time of booking. The Customer agrees to ensure that cleared funds are available when due. The Company reserves the right to withhold delivery of Goods or cease work if payment is not made in accordance with agreed terms.
If payment is not received when due, the Company may charge interest on overdue amounts at the statutory rate permitted under UK law, or at a reasonable commercial rate, from the due date until payment is received in full.
All fees and charges are quoted in pounds sterling unless otherwise stated. Where applicable, taxes or duties will be applied in accordance with current legislation.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company using the same or another agreed communication method. Cancellations or changes are only effective when acknowledged by the Company.
If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded at the Company’s discretion, less any reasonable administrative costs.
If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain part or all of any deposit and to charge a cancellation fee up to the full estimated price of the Services. This reflects the difficulty of re-allocating staff and vehicle resources at short notice.
If the Customer is not present at the agreed time and location, or if access to the premises or Goods is not available, the Company may treat this as a cancellation and charge accordingly.
The Company reserves the right to cancel or reschedule a booking if it is unable to provide the Services due to reasons beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, accidents, road closures or safety concerns. In such cases, the Company will endeavour to offer an alternative date or refund any deposit paid, but will not be liable for consequential loss.
7. Customer Responsibilities
The Customer is responsible for:
Ensuring that Goods are properly packed, secured and ready for transport, unless packing services have been explicitly booked.
Obtaining all necessary permissions, permits and consents, including parking suspensions or building management approvals.
Ensuring that access to premises is safe, clear and suitable for the Company’s vehicle and staff, including stairways, lifts, corridors and doorways.
Supervising the loading and unloading if required, and checking that no Goods are left behind.
Ensuring that any fragile, valuable or delicate items are clearly identified to the Company’s staff.
The Customer must not ask the Company to carry, and the Company will not knowingly carry, prohibited or unlawful items such as explosives, firearms, drugs, flammable substances, toxic materials, cash or securities, or items that are illegal to possess or transport.
8. Company Responsibilities
The Company will exercise reasonable care and skill in providing the Services and will take appropriate steps to protect the Customer’s Goods during handling and transport, in accordance with accepted industry practices for local man with van and removal work.
The Company will make reasonable efforts to adhere to agreed arrival times and schedules, but such times are estimates only and may be affected by traffic, road conditions, weather, unforeseen delays or events outside the Company’s control.
The Company may refuse to handle any item that, in its reasonable opinion, poses a risk to health and safety, is likely to cause damage, or is outside the agreed scope of work due to size, weight or nature.
9. Liability for Loss or Damage
The Company’s liability for loss of or damage to Goods is limited and subject to the terms of this section. The Customer is advised to arrange adequate insurance cover for Goods, especially for higher-value items, as the Company’s liability may not reflect full replacement values.
The Company will not be liable for loss or damage arising from:
Defective or inadequate packing carried out by the Customer or a third party.
Inherent defects, vulnerability, wear and tear, or pre-existing damage to Goods.
Disassembly or reassembly of furniture or equipment carried out at the Customer’s request.
Loss of data, records or software from computers, devices or electronic equipment.
Events beyond the Company’s reasonable control, including fire, flood, theft, accident, road incident or acts of third parties.
For any proven loss or damage for which the Company is liable, the Company’s total liability shall not exceed an amount that is reasonable in relation to the charge for the Services, subject to any mandatory legal rights the Customer may have as a consumer.
The Company will not be liable for any indirect, consequential or economic loss, including loss of profit, loss of use, loss of opportunity or loss of enjoyment, whether arising from delay, damage, non-delivery or otherwise.
10. Time Limits for Claims
The Customer must inspect Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage must be notified to the Company in writing within 48 hours of completion. Any non-visible loss or damage must be notified as soon as reasonably practicable and in any event within seven days of completion.
Failure to notify the Company of a claim within these time limits may affect the Company’s ability to investigate and may result in the claim being rejected.
11. Waste and Environmental Regulations
The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal provider and will only remove unwanted items or waste where this has been expressly requested and agreed as part of the Services.
The Customer must clearly identify any items for disposal and ensure that such items are lawful to dispose of and free from hazardous materials. The Company may refuse to take any items that are contaminated, dangerous or prohibited under relevant legislation.
The Customer acknowledges that disposal charges, transfer station fees or recycling centre fees may be added to the Service charges where the Company agrees to dispose of items on the Customer’s behalf.
Fly-tipping and unlawful disposal of waste are criminal offences. The Company will only dispose of waste through authorised channels and reserves the right to refuse any request that may breach waste regulations or environmental law.
12. Parking, Access and Charges
The Customer is responsible for arranging suitable parking for the Company’s vehicle at both collection and delivery addresses. Any fines, penalties, tow-away or enforcement costs arising from inadequate or illegal parking instructions provided by the Customer may be charged to the Customer.
If the vehicle cannot be parked within a reasonable distance of the property, the Company may charge extra for increased loading and unloading times or additional handling.
13. Delays and Waiting Time
The Customer must ensure that Goods are ready for transport at the agreed start time and that someone is present to provide access. If the Company or its staff are kept waiting due to delay by the Customer, the Company may charge waiting time at its standard hourly rate.
The Company is not responsible for delays caused by circumstances outside its reasonable control, such as traffic, accidents, road closures, adverse weather, third-party delays or issues with keys, lifts or building access.
14. Subcontracting
The Company reserves the right to use subcontractors or partner operators to carry out part or all of the Services. Where subcontractors are used, the Company will remain responsible for ensuring that the Services are performed with reasonable care and skill, but liability may be shared in accordance with applicable law.
15. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, resolved promptly.
The Company will review any complaint, request additional information where necessary, and seek to reach a fair and reasonable outcome based on these Terms and Conditions and applicable law.
16. Data Protection and Privacy
The Company will collect and process personal data provided by the Customer for the purposes of handling enquiries, managing bookings, providing the Services and fulfilling legal obligations. The Company will take reasonable steps to keep such data secure and to use it only for legitimate business purposes.
By making a booking, the Customer consents to the use of their personal data in connection with the provision of the Services. The Customer may request details of personal data held by the Company and may ask for corrections to be made where information is inaccurate.
17. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, without prejudice to any mandatory consumer rights.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior statements or representations, whether oral or written, that are not expressly incorporated herein.
